{"id":3,"date":"2024-02-06T17:48:52","date_gmt":"2024-02-06T16:48:52","guid":{"rendered":"https:\/\/neiwaytravel.com\/?page_id=3"},"modified":"2026-10-29T02:44:21","modified_gmt":"2026-10-29T01:44:21","slug":"politicas","status":"publish","type":"page","link":"https:\/\/neiwaytravel.com\/es\/politicas\/","title":{"rendered":"Pol\u00edticas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-002d1fc e-flex e-con-boxed e-con e-parent\" data-id=\"002d1fc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58cf310 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"58cf310\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Nuestras pol\u00edticas<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c55c186 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"c55c186\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edticas de Neiway Travel<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b1954d e-con-full e-flex e-con e-child\" data-id=\"7b1954d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b550cc9 elementor-widget__width-auto elementor-hidden-mobile elementor-align-left elementor-widget elementor-widget-button\" data-id=\"b550cc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/api.whatsapp.com\/send\/?phone=573011161853&#038;text&#038;type=phone_number&#038;app_absent=0\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Conocer experiencias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3610683 elementor-widget__width-auto elementor-hidden-mobile elementor-align-left elementor-widget elementor-widget-button\" data-id=\"3610683\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/api.whatsapp.com\/send\/?phone=573011161853&#038;text&#038;type=phone_number&#038;app_absent=0\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar reuni\u00f3n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e2174c e-flex e-con-boxed e-con e-parent\" data-id=\"9e2174c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e299a3f e-flex e-con-boxed e-con e-child\" data-id=\"e299a3f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e77233a e-con-full e-flex e-con e-child\" data-id=\"e77233a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97b3049 elementor-toc--minimized-on-mobile elementor-widget-mobile__width-inherit elementor-widget elementor-widget-table-of-contents\" data-id=\"97b3049\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h4&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;minimized_on&quot;:&quot;mobile&quot;,&quot;collapse_subitems&quot;:&quot;yes&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset_mobile_extra&quot;:0,&quot;sticky_effects_offset_mobile_extra&quot;:0,&quot;no_headings_message&quot;:&quot;No se ha encontrado ning\\u00fan encabezado en esta p\\u00e1gina.&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;fas fa-circle&quot;,&quot;library&quot;:&quot;fa-solid&quot;,&quot;rendered_tag&quot;:&quot;&lt;svg class=\\&quot;e-font-icon-svg e-fas-circle\\&quot; 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data-widget_type=\"table-of-contents.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTabla de contenidos\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__97b3049\" aria-expanded=\"true\" aria-label=\"Abrir la tabla de contenidos\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__97b3049\" aria-expanded=\"true\" aria-label=\"Cerrar la tabla de contenidos\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__97b3049\" class=\"elementor-toc__body elementor-toc__list-items--collapsible\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a4a7f35 e-con-full e-flex e-con e-child\" data-id=\"a4a7f35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-834be03 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"834be03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica Integral<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2962ee7 elementor-widget elementor-widget-text-editor\" data-id=\"2962ee7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pol\u00edtica Integral de Neiway Travel:<\/p>\n<p>En Neiway Travel, estamos comprometidos con brindar experiencias de viaje excepcionales y memorables a nuestros clientes. Nuestra pol\u00edtica integral se basa en los siguientes principios:<\/p>\n<ol>\n<li>\u00a0Excelencia en el servicio al cliente: Nos esforzamos por superar las expectativas de nuestros clientes en cada etapa de su viaje, desde la planificaci\u00f3n hasta la experiencia misma y el servicio postventa. Nos comprometemos a ofrecer un servicio personalizado, amable y profesional en todo momento.<br \/><br \/><\/li>\n<li>\u00a0Calidad y seguridad: La seguridad y el bienestar de nuestros clientes son nuestra m\u00e1xima prioridad. Trabajamos con proveedores de confianza y seguimos est\u00e1ndares rigurosos de seguridad para garantizar experiencias seguras y sin contratiempos. <br \/><br \/><\/li>\n<li>\u00a0Sostenibilidad ambiental y cultural: Nos comprometemos a promover pr\u00e1cticas sostenibles en todas nuestras operaciones. Apoyamos iniciativas de conservaci\u00f3n del medio ambiente y respetamos y valoramos la cultura y las tradiciones locales en todos los destinos que ofrecemos. <br \/><br \/><\/li>\n<li>\u00a0Transparencia y honestidad: Mantenemos una comunicaci\u00f3n abierta y transparente con nuestros clientes en todas las etapas del proceso de reserva y viaje. Nos comprometemos a proporcionar informaci\u00f3n clara y precisa sobre nuestros servicios, pol\u00edticas y tarifas.<br \/><br \/><\/li>\n<li>Mejora continua: Estamos comprometidos con la mejora continua de nuestros servicios y procesos. A trav\u00e9s de la retroalimentaci\u00f3n de nuestros clientes y la evaluaci\u00f3n constante de nuestras operaciones, buscamos identificar \u00e1reas de oportunidad y implementar acciones correctivas y preventivas de manera proactiva.<\/li>\n<\/ol>\n<p><br \/>En Neiway Travel, nos esforzamos por ofrecer experiencias de viaje inolvidables que inspiren, enriquezcan y conecten a nuestros clientes con el mundo que los rodea.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-271e8b8 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"271e8b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de cancelaci\u00f3n de servicios<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c97b10 elementor-widget elementor-widget-text-editor\" data-id=\"9c97b10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>&#8211; Todas las cancelaciones deben realizarse por escrito a trav\u00e9s de correo electr\u00f3nico o formulario de contacto en nuestro sitio web.<\/p>\n<p>&#8211; Para cancelaciones de reservas de grupos o tours privados, se aplicar\u00e1n pol\u00edticas espec\u00edficas que se comunicar\u00e1n al momento de la reserva.<\/p>\n<p>&#8211; Neiway Travel se reserva el derecho de modificar estas pol\u00edticas de cancelaci\u00f3n en circunstancias excepcionales o seg\u00fan lo considere necesario. Cualquier cambio en las pol\u00edticas ser\u00e1 comunicado de manera oportuna a los clientes afectados.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ea7abd elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"5ea7abd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de tratamiento de datos<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ec5652 elementor-widget elementor-widget-text-editor\" data-id=\"9ec5652\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pol\u00edtica de Tratamiento de Datos de Neiway Travel:<\/p>\n<p>En Neiway Travel, valoramos y respetamos la privacidad y seguridad de los datos personales de nuestros clientes. Por ello, hemos establecido una pol\u00edtica clara y transparente sobre c\u00f3mo tratamos y protegemos la informaci\u00f3n personal que recopilamos durante la prestaci\u00f3n de nuestros servicios. A continuaci\u00f3n, presentamos los principales aspectos de nuestra pol\u00edtica de tratamiento de datos:<\/p>\n<p>&#8211; Recopilaci\u00f3n de datos: Recolectamos informaci\u00f3n personal de nuestros clientes de manera legal, leg\u00edtima y transparente, y solo cuando sea necesario para la prestaci\u00f3n de nuestros servicios. Esto puede incluir datos como nombres, direcciones de correo electr\u00f3nico, n\u00fameros de tel\u00e9fono, detalles de reserva y preferencias de viaje.<\/p>\n<p>&#8211; Uso de datos: Utilizamos la informaci\u00f3n personal recopilada para gestionar reservas, proporcionar servicios de viaje personalizados, comunicarnos con nuestros clientes, mejorar nuestros servicios y cumplir con las obligaciones legales y regulatorias aplicables.<\/p>\n<p>&#8211; Seguridad de datos: Implementamos medidas de seguridad t\u00e9cnicas y organizativas adecuadas para proteger los datos personales contra el acceso no autorizado, la divulgaci\u00f3n, la alteraci\u00f3n o destrucci\u00f3n accidental o ilegal. Garantizamos la confidencialidad, integridad y disponibilidad de los datos personales en todo momento.<\/p>\n<p>&#8211; Retenci\u00f3n de datos: Conservamos los datos personales de nuestros clientes solo durante el tiempo necesario para cumplir con los fines para los que fueron recopilados, a menos que se requiera una retenci\u00f3n m\u00e1s prolongada para cumplir con obligaciones legales o para fines comerciales leg\u00edtimos.<\/p>\n<p>&#8211; Compartir datos: No compartimos informaci\u00f3n personal de nuestros clientes con terceros, excepto cuando sea necesario para la prestaci\u00f3n de nuestros servicios o cuando estemos legalmente obligados a hacerlo. En tales casos, garantizamos que se implementen las salvaguardas adecuadas para proteger la privacidad y seguridad de los datos personales.<\/p>\n<p>&#8211; Derechos del titular de los datos: Respetamos los derechos de nuestros clientes en relaci\u00f3n con sus datos personales, incluido el derecho a acceder, corregir, eliminar y objetar el tratamiento de sus datos. Los clientes pueden ejercer sus derechos enviando una solicitud por escrito a nuestra direcci\u00f3n de contacto.<\/p>\n<p>-En Neiway Travel, nos comprometemos a cumplir con las leyes de protecci\u00f3n de datos aplicables y a mantener altos est\u00e1ndares de privacidad y seguridad de la informaci\u00f3n. Si tienes alguna pregunta o inquietud sobre nuestra pol\u00edtica de tratamiento de datos, no dudes en ponerte en contacto con nosotros.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Nuestras pol\u00edticas Pol\u00edticas de Neiway Travel Conocer experiencias Agendar reuni\u00f3n Tabla de contenidos Pol\u00edtica Integral Pol\u00edtica Integral de Neiway Travel: En Neiway Travel, estamos comprometidos con brindar experiencias de viaje excepcionales y memorables a nuestros clientes. Nuestra pol\u00edtica integral se basa en los siguientes principios: \u00a0Excelencia en el servicio al cliente: Nos esforzamos por superar [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"elementor_header_footer","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pol\u00edticas - Neiway Travel<\/title>\n<meta name=\"description\" content=\"Conoce nuestras pol\u00edticas en Neiway Travel. 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